Call Centre Skills Tests
Onetest provides the following skills tests specifically designed to assess the abilities of candidates applying for call centre positions.
- AUS-NZ Call Centre Inbound Sales Skills
- AUS-NZ Call Centre Outbound Sales Skills
- AUS-NZ Call Centre World Geography
- Call Centre Consumer Collections *
- Call Centre Customer Service Scenarios (audio) *
- Call Centre Customer Service Survey *
- Call Centre Data Entry (audio) *
- Call Centre Data Entry [audio] *
- Call Centre Environment (audio) *
- Call Centre Inbound Sales Skills *
- Call Centre Listening Skills (audio) *
- Call Centre Math *
- Call Centre Outbound Sales Skills *
- Call Centre Reference Manual (audio) *
- Call Centre Retention (audio) *
- Call Centre Spanish-English Bilingual (audio) *
- Call Centre Technical Support (audio) *
- Call Centre Telephone Etiquette *
- Call Centre World Geography
- U.K. Business Writing
- U.K. Call Centre Telephone Etiquette
- U.K. Call Centre Towns Spelling [audio]
- U.K. Practice Typing - General [1 minute onscreen]
- U.K. Vocabulary - Homophone Usage
- UK Call Centre Maths
*Test contains US specific terminology
View the full list of available tests
here.