Quality Assurance

Onetest is Quality Assured under the AS/NZS ISO 9001 standard.

Onetest Quality Policy

Onetest is in the business of providing online solutions that help employers streamline their recruitment process and identify the best fit employees. The purpose of this policy is to confirm our commitment to the quality standards in delivering our products and solutions to our clients. Our mission is to bring 21st century recruitment processes to the world. To ensure we deliver upon this, it is important that all teams throughout the organisation are committed to the concept of quality assurance.

Our quality system is based on the requirements of AS/NZS ISO 9001. Objectives have been established for each department to ensure the overall goals of Onetest are met.

• The Onetest Psychology department develops, delivers and maintains psychometric products and systems for use in the recruitment, development and retention of employees. They also ensure these products and services adhere to strong ethical and professional standards as outlined by the Australian Psychological Society Ltd.
• The Onetest Product Development team (PD) designs, develops, tests, and maintains all solutions used by external clients as well Onetest’s own internal management systems and ensures their reliability and availability. Our eLearning division is responsible for both online and face to face training/education of our team and client base. PD works closely with all teams to ensure these products are developed with the end user in mind.
• The Onetest Operations team is responsible for the finance, legal and IT matters of the company. The primary goals and objectives for Operations are to ensure the business runs in an efficient, risk free manner and is under careful control at all times.
• The Onetest Marketing team generates qualified leads by communicating our message and value proposition to the market in a clear, concise and compelling manner.
• The Onetest Sales team identifies those in the market who will benefit from our products. The sales team are ultimately accountable for the company’s revenue.
• Onetest Client Services team delivers consistently strong client, candidate and internal team member support. Services are both proactive and reactive and can include the management of client related projects.  

The success of these objectives will be measured ongoing by the achievement of revenue and profit objectives, client satisfaction levels, Key Performance Indicators, the completion of quarterly plans, resolution and maintenance of the Opportunities for Improvement system as well as any other relevant systems.

To implement this policy we shall focus on the needs of our business with particular reference to consistently surpassing our customers’ requirements. Our quality management system will provide mechanisms for detecting system shortfalls and for stimulating process improvements.

Onetest will always adopt procedures and disciplines to ensure that the system is properly implemented and followed by:

• Undertaking relevant skills training and conducting appropriate quality awareness training;
• Clearly communicating responsibilities to all employees;  
• Initiating regular reviews to check its effectiveness and ongoing relevance;
• Reviewing the needs and expectations of our customers, and
• Initiating continual improvement activities to meet these expectations.

All Department Heads will ensure that this policy is read and understood by their team.

John Richards CEO