Retention strategies need to be based on a reliable understanding of the reasons for employee turnover. Exit interviews provide an opportunity to gather this information. Unfortunately, poor exit interview practice often means that this opportunity is wasted.
In this paper Onetest presents a guide to best practice in exit interviews. We cover what to ask in exit interviews, how to ask, and what to do with the results.
Within this report we make ten recommendations for effective practice. Following these recommendations should result in an effective exit interview process, with positive effects on organisational turnover.
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